Bests & Worsts Reviews from Amazon

This grill has been AMAZING. It heats up quickly to grill steaks, chicken, salmon, burgers, and vegetables. It really seals in the flavors and everything comes out tasting delicious. We ordered it to use on our deck per rules against the use of charcoal and propane. We store the plug-in indoors immediately after use once the grill cools off and cover the body of the grill with a heavy duty grill cover. 11 months after we purchased it I noticed a strong plastic electrical burning odor coming from the grill while it was heating up and the component that plugs into the grill was super hot and I immediately unplugged it thinking it was close to catching fire. And I'm glad I did because the element was melting and burning (see photos). I called Amazon and they were nice enough to offer me a full refund on the amount I paid for it and told me to dispose of the grill. I'm hoping it's a fluke and not typical because up to this point it worked perfectly and there were no issues. I like the grill so much that I'm reordering another with the refund I was given. I'll give an update in a few months on the replacement because I don't want to discourage anyone from buying it unless it happens again. —————————————————— Update 12/20/17: The replacement grill has been terrific so far (about 7 months in) and is performing without any problems. No problem with the cord or plug-in getting too hot. It’s winter now so we won’t be using it much until next season. I’ll give another update then. ————————————————————— Update 7/19/18: The grill’s pronged plug-in component is working fine and hasn’t overheated whatsoever on my replacement grill, so that’s the good news. The bad news is the Teflon has begun to flake off in the last couple weeks(see photo) and I use nothing to clean it other than Dawn dish soap and the recommended OXO Good Grips hand brush that I purchased with my first George Foreman back in the June 2016. I’m going to reach out to the manufacturer and see if they’ll replace the Teflon grill plate because other than that it’s been great. I had no flaking on my previous GF. —————————————————————UPDATE 7/19/18....30 Minutes later: Great news!! The manufacturer is sending me a replacement Teflon grill plate. They asked me to provide the model number which I looked up on Amazon and a manufacturer number or date (?) engraved on the bottom underside of the grill plate. The Customer Service Agent couldn’t have been more friendly and accommodating. The replacement grill plate will be delivered within 10-14 business days. 😊 ————————————————————— Update 7/26/18: The grill plate replacement was sent (see photo) but it was missing the metal prong receptical that screws onto the back of the plate and the old one won’t unscrew even with an electric driver without stripping some of the screws. The grill plug-in won’t fit or work without it. I called the manufacturer’s CS and they said the plate should have Included the metal component that screws on the back. They were supposed to send another plate and called back to say they’re out of stock and would instead send a new grill. Sounds great, right? Except that’s been a problem too. They asked me ship them my electric cord at my expense. One trip to UPS and a phone call later, due to their error, they instead told me cut through the plug-in cord with heavy shears and send photos to prove to them that I wouldn’t use my old grill — ugh. I just want to use my grill w/o having to jump through more hoops. I filled out another online form and uploaded the mandatory photo because I guess the manufacturer believes their customers are shady even after having sent them 2 screenshots of my amazon proof of purchase with dates and the price paid. I no longer recommend this grill. It seems to last only about a year before something goes wrong. I have no idea whether I’m being sent a replacement or not since their CS Rep has neglected to return my request for a call back and I can no longer use mine even if I wanted to now that the cord is cut.