Bests & Worsts Reviews from Amazon

First of all... disregard any review you ever read on Amazon for a shower-head in THIS price range that starts with... "It seems great but it's only made of plastic". That right there is an indication that the person reviewing these products is somewhat delusional. There are exactly ZERO handheld shower heads in this price range that are made out of metal. Repeat: ZERO. If you want one made of metal, be prepared to spend 3-4 times this amount, if you're not prepared to spend that, don't complain that your product is not made of metal. Adding 'it's not made of metal' as a detriment is just not a valid criticism... Metal in this price range is a pure pipe-dream, and you should skip any review that starts with that lament. Yes, everything (except the hose for the handheld) in this shower head combo is made of plastic, but its hardened composite plastic and is among the sturdiest I've found for shower heads in this price range, easily comparable to the MOEN I used to own (which cost more). The vac-metal chrome finish seems solid so far but only time and wear and tear will tell me how it will hold up. As mentioned the hose connecting the handheld to the valve IS indeed metal, and that automatically makes it better than the more expensive MOEN I owned, which had a plastic casing on it's hose. Install was simple and tools are not needed. Using the included washers and plumbers tape (use tape on the shower pipe ONLY) made it so my install was 100% leak free. Be sure to tighten the valve to the shower pipe as far as it can go so it won't move when you use the engage switch or grab for the handheld. Let some hot water run through the valve if you can't get it turned all the way into the proper position because of this. However be sure not to over-tighten it or its conceivable you may crack the valve. This isn't as hard as it sounds... just use good judgement. Suggestion: If you have mediocre to low water pressure: remove the flow control piece (easily removed with a small flathead screwdriver) from BOTH the fixed head AND the handheld unit. Then use them one at a time (engaging both at the same time with the switch will yield mediocre results if you water pressure isn't up to snuff). If you have good to great water pressure I suggest you remove the flow control piece from ONLY the handheld unit and leave it in the fixed shower head. I have good water pressure and found that the fixed head put out TOO STRONG water pressure with the flow control removed. This way you can also engage both heads at the same time. Without the flow control being left in the fixed head, when you engage both you get a stronger flow out of the fixed head and a mediocre to weak flow out of the handheld. This is because of water seeking the path of least resistance and not because of a design flaw. More water will rush out of the fixed head because it's closest to the valve. Leaving the flow control in the fixed head solved this imbalance issue for me. If you plan on using only one head at the same time I would still recommend the same. I found the fixed head put out TOO MUCH pressure without it's flow control valve, but again this all depends on your individual water pressure and your own individual feelings on how much is too much water pressure... so as they say "your results may vary". The 'pause' mode withstanding, I really like the different modes these heads offer. You've got your standard high rain flow (normal shower stuff), a lower flow for those with high water pressure or are eco-conscious (not for me), the massage function (recommend you engage only one shower head to use this mode for maximum pressure output), the aforementioned pause mode (kind of useless in my opinion, if I want to pause I'll just shut off the water), and a really cool mist mode that even puts out a bit of a breeze when it's engaged (this mode will be GREAT for use during cold and cough season). Both the handheld and the fixed head offer all these modes, although I found the switch on the fixed head hard to move without rotating the entire head. Because of that you'll need two hands to change the mode on the fixed head. As a person with off and on lower back and neck problems, having and using both heads at the same time is going to come in handy. I can aim one stream at my back, one at my neck and get hydro-therapy for both at the same time. Extremely satisfied with this purchase. I compared it to a couple of the other items on Amazon in this price range and it beats them all. It also beats out ANY head in this price range (or 2x this price range) that you'll find at HD or Lowes. If you're realistic about what kind of product you'll get for this price range, this head combo will not disappoint you. Four stars because of the rigidness of turning the dial on the fixed head (if I could give it 4.5 stars I would), and I'm reserving the fifth star right now to see about the lifespan of this product. I will update this review as time goes on and add on that 5th star if this thing lasts for me.