Bests & Worsts Reviews from Amazon

From a interface and asthetic point of view, the machine is flawless. It's beautiful and solid, and has many nice touches like an integral storage bin and swiveling steam wand. Having said that, it's missing a few things on the INSIDE that you'd expect from a $400 machine: For one, it uses a thermoblock. This results in a pressure drop and uneven heating compared to a boiler, which is why there is the need for the double-wall crema system. (I'm referring here to pump machines with boilers, not the cheap steam machines.) This is why you'll find that after brewing you have a soupy sludge instead of the hard dry puck considered an indicator of proper espresso brewing. Update: as pointed out by somebody else, this may be more a function of the lack of three-way valve than indicative of poor pressure or heating. I didn't realize this didn't have a three-way valve, but that's just one more reason to avoid this. Regardless, the weakness of the thermoblock is apparent in the difference in quality between a single shot and a double shot. The latter is harsh and bitter, which I assume is because the last part of the shot isn't properly extracted due to a drop in temperature. Second, the filters and group head aren't made of brass like you'll see in machines of similar price. Brass has a high thermal conductivity and mass, which helps keep the water hot on the way to the grounds, at least when the machine is properly preheated. Personally, I'm not sure I have a sophisticated enough palette to discern a difference between espresso from this and a machine with better parts. But given that you're considering spending $400 on an espresso machine, I assume you might be a purist and somebody who cares about getting the best for your money. I also feel the need to offset some of the other breathless reviews by people who clearly haven't bothered to do even a minimal amount of research on espresso machines. Despite the above, the machine produces good espresso, as far as I can tell, and it IS beautiful. My guess is that it overcomes some of its component shortcomings with nice engineering (such as the auto-purge feature to avoid scalding the grounds). However, you have to wonder if you're really getting your money's worth where it counts, when there are machines out there at half the price with better internal components and plumbing. You should be able to find machines with more stable temperature and higher effective pressure for much less money if you're willing to go for substance over looks.