Bests & Worsts Reviews from Amazon

I was initially very disappointed with this product. Had it less than 1 min in the air and pressed return home button only to have the drone start climbing higher and higher and flying in the opposite direction of me. I ran after it but lost sight. After over an hour of looking I am so discouraged with it. I did speak to customer service and the lady I spoke with was extremely nice and helpful. She said they would be emailing me a code to get a replacement drone. If this company backs their word and replaces their faulty product I will gladly increase my rating for great customer service. UPDATE: Holy Stone probably has the best customer service I have ever dealt with. They did hold up their end and replace the faulty drone. I have updated to 5 stars based on this and the fact that the replacement drone works GREAT!!