Bests & Worsts Reviews from Amazon

I bought All Clad because of the reputation. Everything seemed as it should - bright, shiny, solid. First use of the 3qt sauce pan, while cooking rice, highlighted a defect in the handle. Normally I wouldn't care. I have a special living circumstance that makes this little issue more than inconvenient. Step one: had to register for the product warranty with my US mailing address. EU is not accepted. Step two: use product - in this case, cook some rice to accompany my lunch. Step three: have a WTF moment and then call customer support. What you should know: the All Clad customer service folks are super nice and helpful on the phone. But, I live out of the USA, AND because I bought this from a US online retailer who shipped it to me in Europe (yes, I even paid a very substantial import tax), getting this defect addressed is a royal pain because they do not support warranty in this international context nor will they accept my local EU mailing address. I only wanted All Clad in my kitchen. A little something from home and Made in the USA, which as an American I support. I'm going to try and do this warranty thing and will post an update, just in case you think of buying from an outside of the US location - you can have a sense of what you are in for. UPDATE: after a little coordination on my side, product was fully replaced. It was handled well. And, the pots and pans are amazing. I find I use the pots and 3 quart sauté pan exponentially more than the included fry pans.