Bests & Worsts Reviews from Amazon

I will go ahead and write a bit more here, to hopefully save some others time when they receive the product...It works as described, and was straightforward to install and set up. I have been very pleased with the response time after sending email for clarification to customer support (CS)..I always received a response by the next business day, that was complete and sufficient. I did my homework, and decided that a POE system met my needs best, and I was not disappointed. Here are some other points: 1. Using the wizard is easy...however, when setting up the email system I used google as the smtp, and could not connect. An internet search provided the answer: I had to go into my google account and allow an unknown less secure app to access...problem solved. #2. There was no explanation on what the plastic parts were that were included with the cameras: they are the waterproof lids...but no instructions! CS quickly responded with a PDF that explained how to use them...problem solved. #3. Some wil complain of poor image quality..I suspect that they were using a remote computer using the client...there are no explanations anywhere in the documentation on this issue: it turns out that using a remote computer through the client software, that the cameras can be set as "fluent", "clear", or auto. The default is "fluent"..it turns out that this setting uses a lower resolution to allow more facile communications via internet. When you set to "clear" or download the file, the image quality is quite striking! Problem solved. When setting up, the manual states to set the sensitivity higher for nighttime, as "artifacts" may trigger recording...this is absolutely true...the IR camera picks up al types of flashes in the air at night..setting the sensitivity to 40 (as suggested in the manual) solved this, and records only with true movement. Overall, this system delivers as promised,a nd I hope that someone can get set up going a bit easier after reading this.