Bests & Worsts Reviews from Amazon

Our kitchen faucet recently died and we ordered this faucet as a replacement, excited that we would receive it relatively quickly and be able to install it this weekend so we could resume using our kitchen sink. However, when we opened the box, we immediately noticed a big scratch in the finish on the long stem part of the faucet. This is definitely a QC issue as the scratch will eventually rust, not to mention it looks really bad. We are extremely frustrated because we now have no use of our kitchen sink until we can get another one. This is a huge inconvenience. I can't believe something like this was not caught during the quality check before the product was packaged and shipped! Very frustrated as we were really looking forward to installing this kitchen faucet and having our sink up and running again! UPDATE: Updated our review from 1 to 5 stars because of the excellent customer service we received after posting our initial review. WEWE has probably the best customer service we have ever received from any company. They sent us a defect-free faucet via DHL courier from China which arrived in a few days as well as a smaller deck plate, also from China via DHL. Once we got the faucet installed we really liked it, looks great and works beautifully. Once again, WEWE really went above and beyond to make this scenario right for us and we were very, very impressed by their customer service.