Bests & Worsts Reviews from Amazon

This coffee maker has made the most consistent coffee of any previous unit we have owned. As someone else had stated, it produces a 90% pour over coffee 100% of the time. Pros: Consistent 195 to 200 degree water from the showerhead. Carafe keeps coffee hot for 3-4 hours. Minimal amount of moving parts. Has a 'bloom' feature for wetting the grounds before brewing. Cons: Must turn carafe almost upside down to pour the last bit of coffee. Seems that if not de-scaled consistently, large amounts of steam emit from the vents above the showerhead. Only holds 8 5oz cups (not really a con, but worth noting if you are used to a larger coffee cup size). Bonavita has Great Customer Service: After 4 months of use, we noticed small fractures in the water reservoir. No water ever leaked and you really couldn't notice them unless you removed the carafe and looked closely (see attached photo). I contacted Bonavita customer service using their website, filled out a very short online form, uploaded a photo and receipt. With 3 business days we received an email stating a new unit was being shipped and to discard the old unit. No other questions were asked and there was no hassle. The new unit arrived within a few days and works perfectly. Thank you Bonavita!