Bests & Worsts Reviews from Amazon

Pros: A nice compact machine: smaller than I expected, and quite powerful. Moves and stores like a hand truck. Easy to use, and requires 2-handed operation to prevent injury. Customer support seems good (800#, short wait times). Cons: Packaged poorly: molded styrofoam is not what you use to pack 100 lbs of steel machine, should have been heavy cardboard. Mine arrived with the rubber ends on the 2 tubes that form the "frame" destroyed and the mounting ear for one of the wheels bent. I was able to make it usable, but I was not pleased. Manual was terrible BUT YOU BETTER NOT LOSE IT (YOU CAN DOWNLOAD IT AT THE MANUFACTURER'S WEB SITE): the axle is held in center by a single cotter pin. It is not immediately clear where the axle should be when the pin is inserted (the pin should be inside the frame, but that was not immediately evident). There are contradictory warnings about length and gauge of extension cords (a hard to understand chart that appears to endorse use of heavy duty cords of substantial length), but elsewhere the manual warns not to use any cord longer than 25 feet. There is an unlabeled vent valve (that is shaped like a butterfly nut) that MUST be open during use and closed during storage, or else SERIOUS damage to hydraulic seals could occur. This is buried in the manual, and there is no quick use guide with simple steps. There is no label on the unit itself indicating how to use it. Hydraulic fluid is pre-installed, but Dexron trans fluid is recommended in colder temperatures. The warning against mixing the two might be missed for forgotten: a label should be present near the unlabeled dipstick indicating fluid type and warning against mixing.