Bests & Worsts Reviews from Amazon

I owned the 3rd generation of this smart lock and purchased the 4th generation as soon as it was available from August. In my opinion, the smaller size is so much more comfortable and looks less "chunky" and out of place. I also like the simpler, integrated wi-fi support and not having to run the separate Connect bridge nearby. I also have the August smart keypad from my 3rd gen install and it still works with my new lock. Overall, I love my 4th generation August lock and think it looks great. However, I did have a difficult time adding this new 4th generation to my home wi-fi network. Like some other IoT devices, the August lock only works with 2.4Ghz and doesn't like it if you have 5Ghz running with the same SSID as 2.4Ghz. My experience is this challenge is only at connect time -- Once you get these IoT devices successfully connected to your 2.4Ghz network then they can coexist and work fine with 5Ghz sharing the SSID from then on. I run a Netgear Orbi AX mesh system that defaults to and really likes to have the two wi-fi networks with the same SSID. This prevented the 4th gen August lock from connecting to my home wi-fi no matter what I tried (including modifying security settings, trying a guest network, temporarily hiding the 5Ghz network, lowering the power of the 5Ghz to 25%). Strangely, I recall having similar issues initially connecting the 3rd generation Connect but back then my workarounds were successful and got it connected. I was finally able to get my 4th gen connected by telnet'ing to my Orbi AX and turning off the 5Ghz radio. After it was successfully connected, I turned 5Ghz back on and everything still works now. However, I worry that other August customers with similar 5Ghz wi-fi setups may have issues and not have the technical ability to workaround any initial wi-fi connect issues if their 5Ghz network shares the same SSID as 2.4Ghz.