Bests & Worsts Reviews from Amazon

Reading through a lot of mattress reviews on Amazon, you come across too many generic reviews: my back hurt (how do you sleep?), nice and soft (what is your softness scale?), like a dream! (what does this mean?). I was researching numerous hybrid mattresses and settled on this model. Here is an honest review with actual numbers, like weight, scales, and all that good stuff. FIRMNESS: The firmness rating by the manufacturer is Medium, so basically a 3 out of 5. To me, this feels more like a 2 because the top of the mattress caves in a bit more than I was used to on my previous mattress which was all memory foam and no pocketed coils. I weigh about 230lbs so perhaps I sink in a bit more than lighter folks, but this being the USA I would say my weight is average for a male of my age. That being said, it's still comfortable and it seems like my daily "wake up with soreness" has disappeared, so it's already worth the price. We have also upgraded from a king from a queen so the extra space may help, and eliminated the box spring and got a platform. I think this helps A LOT. EDGE SUPPORT None really. My dog rolled off the first night and she's only 35lbs. If you sit on the edge you sink a lot, it doesn't really keep its shape. I find it easier to sit on the corner if I have to do so to put on shoes and socks. Otherwise, I avoid it because perhaps it's not designed for that. The extra space of the king has prevented me from sleeping on the very edge as I used to with the queen (again, dog sleeps on bed). So edge support for me is not super important. SET UP I unpacked it from the box, cut it open like they said, and it inflated to about 90% of its size immediately. They say it takes 24-48 hours to fully inflate and you can sleep on it, but due to my past experience with memory foam mattresses, I let it rest and we slept in another room that night. That being said, I continuously checked the height and sure enough one side hit the 12" and the other end was about 11 3/4". Not bad, seeing that my 100% memory foam prior never did that. It's also HEAVY at 133lbs so you may need some assistance getting upstairs or in another room. COMFORT Overall, I'm happy with how comfortable the mattress is, and that is saying a lot compared to my previous experience. While the sinking in more than usual will take getting used to, it seems like once you're in bed it's comfortable. I do not seem to have an issue rolling around or getting out of bed like I'm stuck. CUSTOMER SUPPORT Since the mattress set up fine I had no chance or reason to contact their support. ADULT ACTIVITIES I will say there is plenty of room for adult activities on the king size. The mattress does not move and with the platform, the ship sails steadily. I hope this review helps anyone looking for an honest take on the product.