Bests & Worsts Reviews from Amazon

My 1st diffuser arrived broken. I had planned on waiting for my refund and ordering again, however it was no longer available. 3-4 days later it was available and I reordered. The second diffuser worked for 3 minutes. I will not invest anymore of my time into this. There are many other diffusers with great reviews that are much cheaper than $99. **UPDATE** they simply would not let me walk away dissatisfied... The company took it upon themselves to send me another diffuser, and now I know why this diffuser has so many stars. Not only does it fill my 1000 ft home with beautifully fresh essential oils it has a mellow transition between colors (I went to each room to see if I could smell it & could). The diffuser is great, but I want to talk about the customer service... I seriously have never dealt with a company like this, I will kinda miss hearing from someone named Chad. I'm not sure if I should update to 5 stars or leave it under 1. It is a 5 star diffuser from a 10 star company. I think I will leave it here as I always read both negative/positive reviews. I am proof that if u buy this diffuser and run into any problems, this is a company that truly stands behind their product and doesn't stop until the customer is happy.