Bests & Worsts Reviews from Amazon

This will be one of those reviews where I wish I could do a half star. If I could, I would probably put this unit at the 3.5 range in the early going. I bought this about 6 months ago. After a couple "test meals" I have used it on one half-week camping trip and a few more times when too lazy to light the coals on my big grill. When feasible I will always go to charcoal for grilling but I have occasion to try to travel light for camping/fishing trips and a unit like this comes in pretty handy for the portability and convenience, but I digress! My take: Build quality: Quite decent for the price range. I compared it side to side with a unit my father-in-law paid triple the cost for. The 300 dollar unit had nicer stainless steel and was somewhat beefier but I don't see it lasting NEAR 3 times as long as this unit will. Overall design: The unit is well thought out for the most part The legs fold under nicely and the lid latches down well. In this position it is fairly comfortable to carry, to the extend you ever will. If I have a gripe here it is that the drip pan doesn't latch closed and it can slid around on you when carrying the unit. Functionality: I have had some successes and some failures with the unit. I am not overly thrilled with the temperature range. All the way from high to low seems to be about 100 degrees of range, which will naturally be affected by ambient temp. I attempted to do a tri-tip roast on it on the Oregon Coast in rainy weather and I basically ruined a good piece of meat because it got away from me too quickly. However, I've had great success with burgers, pork chops, and chicken breasts, which is more like what you SHOULD be doing on a unit like this anyway. After about 12-15 meals that I've done to date, the piezo igniter failed, which, in my experience, is what piezo igniters do, which brings me to.... Customer service: I called the company on Monday about the failed igniter. A lady who's FIRST language is English answered the telephone in a voice I could understand and without me having to press any additional buttons and listen to any MUZAK. It took me about 5 minutes to explain my problem, give her the purchase date, and have a new igniter on the way. Today is Thursday and I just finished installing the new igniter. Therefore, I put customer service at a FAT A+, hence the half star over rather than under! :)