Bests & Worsts Reviews from Amazon

Update: After my original review, customer service contacted me to assist in replacing the faulty faucet despite being past the Amazon return window. With their assistance I was able to repair the faucet but meanwhile they express shipped a replacement anyway in case I wasn’t able to fix the first one. The problem was that the internal handle mechanism allowed the handle to move side to side to adjust temperature but not up and down to open the water flow. It needed to be taken apart and re-seated in order to fully function. The faucet now works as expected and the look is exactly what I wanted. 5 stars for the customer service of this company! Original: This faucet is beautiful and the price was right, unfortunately it doesn’t work. No water comes out. The handle moves side to side to switch between hot/cold but does not move up and down to open the faucet. I’ve seen other comments and questions regarding no water so I think it may be an assembly issue on some items. All of the connections were hooked up correctly and the supply line valves turned on. As additional proof that water was on and available I noticed water dripped out of the hoses after I disconnected the faucet. Since I purchased it a couple months ago for my laundry room remodel that was just completed I’m super disappointed that I can’t use this beautiful faucet and now the return window has ended so it looks like I’m stuck with it.