Bests & Worsts Reviews from Amazon

I fully understand you cannot ever please everyone. The main reason I like reviews on Amazon is that I can read everything, possibly understand why someone did not like something, see comments others have made about those reasons, and decide for myself if it's something I would still be ok with. This towel warmer is great. I got it as a Christmas gift 2010, and just really like it. I wanted one for my enclosed outdoor gazebo where the hot tub is, and I didn't want something that had to be plugged in and left powered on all the time. I put the towel in when I go into the gazebo, when I take it out to use I immediately drop in my robe so it's warm when I am done with the towel. This is definitely the warmer to make those "right out of the dryer" towels and robes. I have also dropped in socks, sweatpants and shirts on occasion. I have a huge towel that is 5'x7'... it fits in this warmer just fine. I do not roll my towels up as the photos of the item suggest. I hold it by one corner, drop in the opposite corner, and kind of just wiggle the towel down into the warmer, push it down to fit the lid on, and it warms even that huge towel completely. As for the smell, yes it's noticeable at first, but has already dissipated in mine to where it's barely there anymore. I would suggest turning it on without a towel in it, leave the lid off and let it run the warming cycle. Let it cool down completely, then run it again like that. I can see why it takes awhile to get rid of the smell if you're only turning it on while a towel is in it and the lid is on. The smell has nowhere to go but into your towel! This was purchased from Brookstone through Amazon, on my husbands account, so it doesn't show that it's a verified Amazon purchase, even though it was.