Bests & Worsts Reviews from Amazon

Wow! Let me start off by saying, I purchased a T&N 5" mattress almost two years ago exactly. We recently picked up bed bugs somewhere and chose, very sadly, to part with our T&N mattress even though it looks like the protective covering on T&N mattresses prevented bed bugs from making a home there. T&N no longer sells the 5" mattress, which was devastating news because both me and my boyfriend had been sleeping soundly and waking up without any back pain since we first purchased the 5" mattress. I contacted T&N and explained our situation and asked if they could somehow let us purchase another 5" mattress. Who knows? I thought they would have some left in inventory or could work with me to get another 5" mattress. Instead, I sent an email at around 5am on a Saturday and received an incredibly personable and thoughtful response back around noon! They responded to my concerns and offered me a new 10" mattress FOR FREE. I haven't had many blow-me-away service experiences lately (as in the last few years, really) and even if T&N hadn't offered me a free mattress to replace our original 5" mattress, I would have been delighted by the response. You won't find better service than T&N. We had our new mattress by the end of the week! Okay, now for the mattress details. The 5" mattress was excellent, no doubt, and that's why I was going right back to T&N to get another. The 10" mattress is like sleeping on a cloud that is the perfect level of firmness no matter what your perfect level of firmness is. It's hard to believe that a mattress can be designed in a seemingly simple way, but provide more comfort and support than any other mattress on which I've slept. The 10" mattress is superior to every mattress I can remember sleeping on in my 30 years. I suffer from lower back pain that only regular yoga helps. Since I started sleeping on the T&N 5" mattress two years ago, I have not experienced much, if any, back pain. It does not matter what size you are, firmness/softness preference, or if you are a hot sleeper - this mattress will have you sleeping through the night and waking up refreshed. Give T&N a chance and I don't think you will be disappointed. Even if you are disappointed for whatever reason you might be,T&N will work with you through their excellent customer service. You seriously have nothing to lose with this mattress, unless you are looking to miss out on a good night of sleep. In that case, stay away from T&N because you will sleep well once you have one of their mattresses!