Bests & Worsts Reviews from Amazon

Amazing generator with great customer service. I purchased this generator in response to the "Bomb Cyclone" which was to be followed by several days of -6 degree temps. If the worst happened, I would have to drain the house pipes and hope that was enough to keep damage from the house. This generator would not have arrived within the two days that would have handled that emergency, but it did arrive 10 days later. Free delivery via freight (thank you Prime, that just paid for the year). We didn't lose power. I received the generator and made provisions for it to power emergency service in the house, and found a natural gas adapter kit (which I have not yet installed and which per Westinghouse voids the warrantee). I did break the generator trickle charge adapter - I called Westinghouse and despite this being entirely my fault, they shipped me a replacement immediately for no charge. It's been quite a while since a company stood behind its products to that degree or any degree at all. The documentation is excellent - it defines exactly where to shift the bonded neutral to a floating neutral - and if you don't fully understand that, before you do anything with the generator and connecting it to your house, call an electrician (I am an electrician). This generator would be far safer with a grounding rod connection if you are running it all by its lonesome, but if you connect to your house panel you need to understand the grounding or you could kill yourself or a utility lineman. I'd buy this again in a heartbeat.