Bests & Worsts Reviews from Amazon

I purchased this unit to replace a Roomba e6. Summary review - it is far superior. Many of the negative comments are true, but are in comparison to a $600+ Roomba. If you want all those features, reliability, intelligence, etc., then pay $600+. This review is in comparison to a Roomba e6. I paid $300 for the e6 years ago, and paid <$250 for this unit, on sale. Compared to Roomba e6 : - Far better coverage. It maps as it goes, so it tries to cover as much as possible without repeating. It can do most of 1300 sq ft house in a pass. The e6 could barely cover one room with it's brain-dead bouncing around. It does not memorize the map for use in the next pass (unlike a top-end model). It will sometimes miss a room, but next pass it might get that room but miss something else. Not ideal, but far superior to price-equivalent bounce-around model. - Doesn't get stuck The e6 could not make it through a pass without getting stuck several times. I'd have to spend so much time rescuing it or blocking & unblocking areas with pillows, etc., that it took less time to use a vacuum. This thing is fire-and-forget. It has a low profile so it easily fits under furniture the e6 would get stuck under. - Price Hella functionality for < $300. - Easy to clean Hopper and brush are easy to remove, empty, and clean. I recommend gently cleaning the dust filter with a kitchen spray nozzle and allow it to dry. This is not mentioned in the manual, but that filter gets really dirty and needs more than just banging it out. Do it after every use. - Quiet. With the e6 running, we could not watch TV in a separate room, even with the door closed, because it was so noisy and would fruitlessly bang itself against our bedroom door. I don't watch TV (except sports) in the same room as this unit, but it is not disruptive through a closed door. It is running while I am typing this and it is not at all distracting, unlike the e6 that sounds like a jet landing in my house. - Good suction Picks up way more than the e6. The hopper needs to be emptied after every use. Neither the e6 nor my Dyson pick up that much. - No problem with tile/carpet It has no problem transitioning from tile to carpet or rug or bath mat. Other people have reported a problem. I think this depends on your particular floor/rug/mat/layout. - OK with cat litter We have a litter box mat that grabs most of the litter as the cat steps out. It won't pick that up. But it will get other stray bits of litter. - Wifi setup hinky It was not as simple as 1-2-3. I'm tech savvy so I figured it out on my own (can't remember how). Others have reported this problem. Call tech support for help. Echo other reviews - they really need to make this process simpler so non-tech savvy person can plug-and-play this thing. - Unknown reliability I don't know how reliable it will be, as I've only had it a few weeks and run it about a dozen times. I almost never get extended warranties, they are usually a rip off, but I got one for this because of warnings that it only lasts about a year. It's about $35, so if it dies inside 3 years I'll get another. - App functionality There are complaints that you can't do some things with the app like tell it to skip a room or whatever. I don't use any of that, for this or the e6, so I don't know and don't care. I don't want to tell it to do anything, certainly not mid-cleaning. I just want to start it and let it run. - Finds it's way home The e6 navigates as well as a drunk sailor. Almost never found it's way home so I'd have to go hunting around to find it, on hands and knees looking under all the furniture, and every nook of the house. Waste of my time. This unit has gotten lost only once. - Wife likes it Nuff said. The main reason I got this was so that it could go under furniture, not get stuck, and get better coverage than the e6, for ~$300. It does all that. If you want more, cough up $600. Highly recommend. EDIT 13Oct2022 - The first unit worked well for months before developing a rattling type noise, widely reported by others. Eufy was quick to send a replacement, after I posted the old one. I got it within days. That one had the rattling noise out of the box. I went back and forth with their support/engineers; they were diligently trying to find a cause and cure, and I was impressed. Eventually they told me to return it, and they would send a new one after a posted the old one. I waited the requisite 10 days for the replacement to arrive, it didn't, I contacted support again and they told me woops, it didn't get shipped cuz of a problem at our end, we'll ship it now and send you a tracking number. Wait wait wait, nothing. Email them again, woops it still hasn't shipped, we'll ship it soon. I've now been waiting a month for a replacement. I was so impressed at first with the product and customer service, they easily earned five stars. This fiasco has dropped it to two stars. I told them to express it to me NOW; if it gets here tomorrow I'll raise this up to 4*, but don't count on it. Update : eufy did expedite the unit to me, and all is well now. I hope they fix whatever problem they have in their warehouse, cuz they otherwise have a great product and support.