Bests & Worsts Reviews from Amazon

Ive had this product for a week and i use it for my big snake. It wont heat all the way up to the desired temp and now it keeps giving the error code. This is very frustrating because my animals depend on that heat and if it cant keep it there it will kill my snakes. So very frustrating. Edit: Because of the companies amazing customer service i give this 5 stars. Within a few hours of writing my review i got an email from the company that was very respectful. They listened to my complaint and within 3 days my new product was delivered to my door. The product works amazingly and i am very happy with it. I would definetally recomment thos product to anyone. Not only because of the product but mostly because of the fantastic customer service.