Bests & Worsts Reviews from Amazon

I would give this zero stars if it was possible. I ordered one of these and when it came it was broken, not only the salt pillar, but the plastic light socket as well. Amazon replaced it with a new one. The replacement is not usable as the base is misdrilled enough that you cant get the bulb into it. The corners of the salt pillar actually hang off the edges, it is mounted about 25 degrees off square, The picture looks great, and if you get one in one piece, that is mounted correctly it might have some potential, but I am betting that would be a rare case since my experience at failure is two for two. Update 12-7-2014 After I posted my review I was contacted within 10 minutes by the company's customer service. They apologized for my experience and said that they sell thousands of these items and usually don't have issues. They shipped me a new one, expedited service without me even asking. I was just going to write it off. The new one showed up, it arrived unbroken and was squarely drilled and assembled. Once I put the bulb in and turned it on the light is quite nice. It reminds me of the light from a fire, sans the flickering. It is also quite beautiful to look at as well. I'm not sure how consistent the quality of the products are but the customer service is really deserving of high praise. So I'm changing the rating from one star to four stars.