Bests & Worsts Reviews from Amazon

I am torn 2 ways on this review. I ordered one of these last year, needed to have it for the occasional cards/documents I want to laminate. I really only used it a handful of times, and then months later, it broke. Just plain stopped working. I couldn't believe it. I thought for sure, I should surely get more than a year out of it, especially with only rare usage. But no, it didn't even last a year. I would pretty angry. It actually stopped working right in the middle of me laminating my new CPR card, it almost destroyed the card because the laminating sleeve was only half-melted onto it. I promptly sent a message to Amazon customer service and to my great surprise, they offered to immediately ship me a new one, at no cost! I was surprised, I know they have had great service in the past, but this actually FAR exceeded my expectations. Within 2 days, I had my new laminator at my doorstep and it is working as flawlessly as the first one did on the first day. I was also able to print a return label at no cost to send the defective unit back, and I did so, gladly. So far so good. The new unit is still working. I just hope that it keeps it up, and that I can get a few years out of it, since I really don't use it all that much. I have yet to see any problems with using either 3ml or 5ml pouches, as I do have both. I also have not had any problem with the un-jam feature. So, only time will tell if this holds up. But nonetheless, I am definitely 100% pleased with Amazon's amazing customer service, even if I am still a little weary over this product. If this one breaks also, I will certainly be looking to invest in a new brand. If you found my review at all helpful, it'd be wicked cool if you'd tap the "yes" button below. Thanks!