Bests & Worsts Reviews from Amazon

It is easy to write a glowing review of a product that you are pleased with - too easy in fact. Phrases like "Love it!", "Great!", and "High quality!" say nice things about a product, but, are so easy to produce, and to fake, that they have little more value than the number of stars we select on the product rating. This is not that review because my initial experience with the bath mats I purchased was not wonderful. I liked the mats appearance and they worked as I expected they would, but, on the first wash one of them unravelled along one edge (See picture). Irritated, I sent the seller an email with a picture of the damaged mat and an explanation of my experience. Within the hour I had a response from them apologizing for the problem and asking whether I wanted a refund or a replacement. Since the second mat was working out just fine, I chose a replacement. Two days later I received my replacement mat and it was perfect. I'm not giving the product a five star rating because it is the most awesome bath mat ever, but rather, because it is a very goood mat with a company that stands behind the product and responds to problems in a responsible way. This is very different from many companies that seek every means to avoid delivering good value to their customers (looking at you Health Insurance Industry). Any manufacturer can have a mistake with a product. The real test of the company is how they deal with those understandable errors, and this one hit it out of the park. I will definintely buy more products from them in the future becasue I know that if there is something wrong, they will make it right.