Bests & Worsts Reviews from Amazon

I had a lot of trouble getting the charging puck to stay in the insert. I kept installing it so the puck was very very tightly installed, and flush with the front of the stand, however, after a couple hours it would back itself out and just be lying on the nightstand next to the watch stand. It did this several times and I gave up on it. After reaching out to Spigen and not getting a helpful response (they wanted pictures of the issue -- lol? -- it backs out slowly over hours to where its no longer installed... not sure what they want pictures of), and talking to a friend who really loved this same stand and did not have my issue (despite his installed flush), I decided to give it another go. I installed the charger puck to where it is protruding from the front face of the stand by about 1/32 to 1/16 of an inch. It's been several weeks now and it has not backed out. The watch still sits on the puck/stand ok, and stays in place, although it doesn't use the bottom catch of the stand like I suppose it's supposed to, since it is protruding out so far. Not a big deal. Having the stand is MUCH better than having the puck and the watch. I constantly had the issue of the puck wanting to fall off the nightstand -- not anymore., I docked a star due to the difficulty of getting the puck to stay installed in the stand. Possibly it is meant to install with the puck protruding, but looking at it's design features, I don't think so. I think I got a partially defective unit. If yours ends up backing out as well, try really jamming it in extra tight and to the point that it is protruding out the front face.