Bests & Worsts Reviews from Amazon

I bought this mattress because of an article I saw on the company featured in The Digg. It was an impulse buy, because our 10 year old mattress is getting the two grooves from our sleeping positions, and I really wanted something that was a lot thinner than our foot and a half thick mattress. The bed arrived quickly, and when I pulled it out of the box and cut it out of its plastic wrap, it didn't take long to "inflate" up to normal size. It was not stinky at all. I didn't notice any smell at all. The cover for the mattress is nice. The mattress itself is just a block of foam. It's nothing fancy at all. We slept on it for 2 nights before deciding it was just TOO firm. I like a soft, cushy mattress, this is true, but I'm a fit mid-30s woman and this hurt my joints. I am a side sleeper. My husband agreed that it was too firm, so we purchased a mattress topper for it. Problem solved. I would've liked to not have to get an extra mattress topper though, just to make it a comfortable bed. So, while I do appreciate the cost is much less than a "real" mattress, I feel like for a slab of foam with a cover around it, $400 isn't too screaming of a deal. But I'm happy now with my bed. I got rid of the old outdated frame at the same time, and got a nice modern platform bed, and the whole set up is miles better than it was. So, the mattress is great, as long as you want a firm sleeping surface, or be prepared to shell out another $140 or so to add that last bit of comfort. Update: The company has reached out to me within 24 hours of posting this review, and is doing everything it can to make me a happy customer, so I have to say, I AM a happy customer. Good customer service is so rare these days, that I have increased my rating from a 3 to 4 stars, and would like to clarify that I do like the bed, once I solved the too firm issue.