Bests & Worsts Reviews from Amazon

Okay this is an update as of 3/10/2016: In my original review I said I would have given it 5 stars if it was as described. They finally got it right so here's the 5 stars. I'm now in possession of the new and improved hose and spray gun and it is a night-and-day difference, No more kinks or twists that won't work out. No more junky wire lock to keep the hose in the gun. And mostly, no more coil memory in the new hose. I installed the new hose in a 40-degree morning and it laid out straight. The positive connection for the hose to the gun is now screw in and seals great. If I could have them change one more thing it would be to add a kickstand or something to help make it less tippy. As to AR. Jeez, what an amazing company to deal with. Unlike many manufacturers who seem to have an out-the-door-and-done mentality AR was amazingly interested in feedback. More importantly, they took that feedback and did something with it to greatly improve this product. AR is probably the best company I've ever dealt with in terms of customer support and customer response. Very nice working with them. Original review: If the pressure washer had been as described I'd give it 5 stars but there are 3 serious issues that aren't as described by the manufacturer. First, the hose is a piece of junk, not the "Upgraded braided hose for less kinks" in the description. Imagine the cheap clear vinyl hose from your local hardware store with some reinforcing to handle the pressure. This stuff will not pull straight, keeps trying to coil itself back up, and you end up fighting loops to work. Plus the force the hose exerts leads to problem number two: this thing tips over real easily. I have yet to be able to unreel the hose without holding the unit upright while I fight the coils of hose off the reel. Once the hose is off the reel all the force is at the reel which is at the top so a slight tug on the hose tips the thing over which leads to problem number three: everything is on one side of the unit. When it tips front all of the force of the fall is concentrated on the water hose connection. The first time it happened I was lucky to be using a cheap hose which just pulled out of the connector threads. Come on AR, add some feet to the front of this thing, it wouldn't add $1 to your cost. Lesser problems include the snap-in wand holder falling out when the wand is removed. (There are three user installed pieces, two of which are screwed in. The wand holder really needs a screw too. Also the soap is dispensed much (MUCH) faster than the 10:1 ratio stated in the instructions. Even at the lowest setting you'll suck a pint of soap out of the dispenser in about two minutes. Also, you better make sure the water input is completely air free or the pump will start screaming at you. So why am I keeping mine? Because the machine itself is great. The quick connects work and don't leak. The nozzles swap out quickly (helps to rinse off all that excess soap). And once the air is out of the supply line the thing pumps out the water. I was able to clean three years worth of algae, moss and lichen off a greenhouse without scrubbing. Even with a hand wash it takes about 15 min to wash a car. Now if I can just figure out how to keep it from tipping over. UPDATE: 11/28/2015 - So another problem has cropped up re: the hose. It no longer locks into the spray gun securely. It won't blow off so it is catching on the locking wires but when I turn it on water shoots out everywhere. I'm pulling a star because I don't like getting soaked. Bottom line: now I have to buy a better hose and a new spray gun. I should have just spent the money on a better unit when I bought this and saved all the hassle.