Bests & Worsts Reviews from Amazon

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259
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ranked #107,948 most helpful out of 571,544,897 reviews
★★★★★
they looked good and worked well
Ordered 2 10paks. in April and set them out in mid May,they looked good and worked well. End of May and through June we got a lot of rain (4.5 in. is a lot for N.E.Wyoming),starting after the first rain water leaked by the solar panels (on top of lights) and filled the inner tube/chamber where the LED is housed with water. Don't think there is any need to say that water is not good for the electrical components of the lights,12 of the 20 are now dead... Rest in peace..... * UPDATE* Less than 4hrs. after this review the seller contacted me by phone (I was not home at the time) and than by e-mail to give me a full refund and replacement lights. Can't remember when I ever had more prompt or better customer service. I am impressed and would be glad to do business with "Garden Joy" again. A solid *5 Stars* for customer services.... Update.... 7/20/15..... After my initial review and problems with these lights Garden Joy contacted me just hours after the review and (without me requesting it) gave me a full refund,and replaced the 2 10pks. at no cost. WOW,now that's almost unheard of customer service/satisfaction... They did send me a box (pre-paid postage) and asked if I could please send back 5 of the lights so they could discover the problem and fix it. The new lights are working perfectly (have not had the same heavy rain conditions again) and look good. On the fact of customer satisfaction alone I would give them "6 stars", can honestly say that I've never seen any business try harder to keep the customer happy... I would differently buy from "Garden Joy" again......
July 2015 · Tools and Home Improvement · verified purchase
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