Bests & Worsts Reviews from Amazon

I brewed my first batch of this coffee last week after ordering it off of Amazon. I brewed it French press, specifically to coffee brewing standard. Very bland, not much of the caffeine buzz I expected. Death Wish contacted me through email requesting a review. I was reluctant, bad reviews can hurt business. And everyone's taste buds are different as well. I replied to the email with my personal description of the coffee. The representative replied immediately and thought that I may have received a less fresh bag than was intended to be sent. Sometimes things get mixed in the warehouse. He wanted to make it right. He offered a new bag or a full refund. I took a new bag, which arrived within a couple of days! The new batch is MUCH better. Not quite five stars, but much better flavor! Fresher! And I do have a bit of the caffeine buzz as promised! I'm giving this five stars (I'd do more if I could) for GREAT customer service with a good product. That's how all businesses should operate! Customer care should always be part of the product. We tend to remember the product more, and become a regular consumer of the product, whether or not you have the very best product. It's the care behind the product. Thank you Death Wish!