Bests & Worsts Reviews from Amazon

I really wanted to like this. Compared to other products, it looks more like it belongs in a home instead of in a commercial setting. I installed it in a conspicuous spot in my little garage so it was important to me to have something small that looked good. Unfortunately, I had some problems. On the positive side, they got most things right. Most of the packaging was excellent and it protected the nice plastic case and covers. The Installation Guide is essentially perfect. There are a few tasks you need to do to fasten the hardware to the wall and attach the charging cable. Instructions are super clear and easy. They also show how to connect to your local WiFi and that was simple and worked right away. When I opened the cord box, I found the cable clip was broken into two pieces. This cheap little piece of plastic is like a clip that holds a bread bag closed. But it's important here because it holds the weight of the heavy charging cable. It's possible to fashion your own workaround that's even better, but it's really a defect in the design for such an important part. The second problem was their response to the problem. When I called the support number, they told me it was impossible for them to send me a replacement clip, despite it costing almost nothing to make. I was told to send back the entire cable to Amazon and they would replace everything. I sent emails to ChargePoint asking the same thing and did not get a response. I'm concerned and wondering if I find another problem after the 1st month, that Amazon will not accept a return and ChargePoint will not consider a warranty claim. I'm just not sure. --------------- Update - After I posted this review, ChargePoint sent me a replacement clip, despite telling me that was impossible. I appreciated that, but had already returned the entire cable to Amazon for replacement as instructed. Amazon gets 5 stars and ChargePoint gets 4 stars. The charger is working great so far, but their customer service could be better.