Bests & Worsts Reviews from Amazon

We went through a bit of a hassle to get this installed professionally and properly; however, it was worth every bit! What I think Amazon needs to stress is that when a consumer is trying to determine what size unit is best for their home, the main, determining factor is the INLET WATER TEMPERATURE in your home, based on your geographical location. We live in Michigan, in the lower-thumb area on the East side. In the winter, our inlet temp is just above freezing, 38-40 degrees! Therefore, there is no other Ecosmart unit besides this one (27) that will work year-round here. This was a learning process for us. We originally bought the (11) model and had that one installed and it actually worked pretty well for all outlets upstairs; however, all outlets in the basement, where the unit is installed, just didn't have enough time to heat up before reaching the faucets because the inlet temp is just too cold here. SO, as a result of having to swap-out units to the larger (27), we did have to upgrade our electrical in the house from a 100 breaker box to a 200. This is obviously very pricey, but a good investment, nonetheless. I am lucky enough to have two very good friends who are licensed - one plumber & one electrician. Ecosmart does require the installation to be by licensed contractors in order to honor the lifetime warranty on the unit. We have seen a decrease in both our electric bills and our gas bills, on top of the increase in the value of the home by just having this system. The warranty is even transferrable to one subsequent homeowner! What a great selling-point if you intend to move at some point in the future! The only adjustment we have had to make is that now we have to let the water run for an average of 20 seconds before its hot; but, once it is, we never, ever run out! And, in a house with 2 adults and 2 teenagers; that, is priceless!!