Bests & Worsts Reviews from Amazon

I agree with most of the other posters here that this is a fine coffee maker. BUT... it has a major flaw in that the carafe handle design is flawed. It works by a metal strap tight around the neck of the carafe, holding the handle on. Other coffee makers I've used with this design, also have some means of attaching the bottom of the handle to the side of the carafe, which lessons the pressure created on the strap when you pour. The Zojirushi does not, and when you pour, there's a lot of pressure on the neck of the carafe. I've had to replace the carafe twice, because after time, it develops a crack in the glass at the neck, which eventually leads to breakage. As I say, this has happened twice, and at @20.00+ a pop for new carafes, it begins to add up to being way to expensive to keep. I've had my Zojirushi for about a year and a half, and other than the carafe problem, it has worked well. Feb, 2012. I seem to be taking a lot of flack here for my review. I hate to tell the people who think I have it in for this coffee maker that that's not the case, and that I'm not some clumsy clod who can't keep from breaking the carafe myself. The first two did develop cracks at the neck without any help from me and I did have to replace them. That being said, It's now 2012, (the first review written in June of 2009), and I'm still using this coffee maker daily, and the third carafe I purchased has not developed any cracks at the neck. And... it still makes great coffee! October, 2015 Update. Just want people to know that after another 3 years, since the last update, this coffee maker is still going strong, still making great coffee, and the third carafe is still holding up, crack free. I didn't mention it above, but when I got the third carafe, the glass was noticeably thicker than the two previous ones! Hopefully that was a design upgrade and and not just a fluke.