Bests & Worsts Reviews from Amazon

Disappointed with this steamer. The post does not stay on which makes it useless in hanging your clothes to steam. I dont understand why this feature was not tested properly. The device itself works ok when steaming ligthly wrinkled clothing, but on heavier clothing such as cotton or linen shirts it takes a long time for it to take out the wrinkles. 10-17-2014 Pur Steam's customer service called me today and apologized for the problems encountered on the steamer's defective post. They are shipping a new one out to me today and it will be here this coming Monday. Mr. Ash, service customer rep/owner, also indicated that he will personally walked me through the installation of the replacement steamer to ensure that the post is working properly. The fact that the company cared enough about ensuring that their customers are satisfied with the product will make me change my review from one star to three stars. I will update this review once I get the replacement up and running and testing it on a whole basket of clothes waiting to be steamed. 10-23-2014 Pur Steam's customer service came thru as promised. Mr. Ash walked me thru and sent a visual addendum on how to install the steamer's pole. He promised that the addendum to the installation manual will be included in all of the product. It made a world of difference. I now am able to steam all of the clothes with ease and I am revising my previous statement on its perfomance with heavily wrinkled cotton and linen clothes. Having the ability to hang the clothes made it easier to direct the steam where it was needed. With the pole installed properly, I was able to work thru a basket of wrinkled clothes in less than 30 minutes. Much faster than ironing. I've changed my review from one star to five stars