Bests & Worsts Reviews from Amazon

I've started getting really into dehydrating so I decided to upgrade to the Ecalibur 3926T from a dinky round $50 unit I got at the sporting goods store. I was so excited that I went out and bought a bunch of fruit to try it out on. When I unpacked it I was a little put off because instead of packing the trays in the slots within the machine, it looks like they grabbed a stack of trays and just forced them in. They where bent and at an angle and did not come out easily. One I had to yank so hard on I was afraid I was going to break the tray. Even though they where put in bent, it didn't look like any permanent damage had been done to the trays so it wasn't a huge deal. Then I went to plug it in and I noticed two substantial cracks on the outer casing in the rear of the machine. This was a problem. Now I started nitpicking, the screws on the pack metal plating were also in at an angle and not flush making the plate very loose. Now I could have fixed that myself but the cracks are a no go, I paid $250 for this thing after all. I immediately contacted Amazon and arranged to exchange the item for a new one. I will give Amazon credit, I'm getting the new unit in 2 days and UPS is coming to my door to pick up old one so it's not a big deal, these things happen. I was just disappointed that a product that I assumed was of quality arrived in such a hap-hazard way. For now I'm giving 3 stars (I haven't even turned it on yet). When I get my new one in a few days I'll go over it with a fine tooth comb and update this review to see if the second one arrived in the same way. But if you receive with your trays shoved in like mine, take pictures before removing in case damage is done to the trays or the inside of the machine. Oh also, there was no visual damage to the box that the unit came in so it's likely that the cracks happened before or during packaging. EDIT 8/27/2013: Received new unit and everything looks good on the outside. Trays were still crammed in at angle and did not come out easily. Left a few black scratch marks on the inside, which if you have the black unit you will never see, but I bought the white one. As long as it dehydrates well it's of little importance but it does annoy me that it's packed this way. I took a picture and if I can figure out how to upload it I will. EDIT 2016: Still working well, no complaints on the functionality of the product. I will give some advise if you have use it on a non-sturdy surface (like a table). I don't have a lot of counter space so when I use I put it on my kitchen table which causes more vibration when in use. The temp gauge WILL change due to these vibration. On mine it only happens when I use a lower temp (fruits, ect) rather than the max for jerky. I usually just check it every couple of hours to make the correction but if you are running it all night don't be surprised if you wake to find it 10-20 degrees off.