Bests & Worsts Reviews from Amazon

I am changing my product review from one star to five. A short time ago I posted my disappointment (and single star rating) when my scale no longer worked after less than two months of use. Up to that point it had been wonderful - accurate, easy to use, and pleasant to look at. Much to my surprise a brief time after my unimpressed review, less than 24 hours, the vice president of the company, William Geronimo, personally emailed me to appologize for the defective device. I was so shocked I forgot to reply to him straight away. Not only did he attempt to call, but I recieved a replacement in the mail today. Maybe a week or so after my initial review. The excellent business practices alone are enough to make me a repeat customer. Nevermind the fact the bathroom scale I purchased AND the kitchen scale are great products. I am still shocked, I've never had a company work so hard to make me happy!