Bests & Worsts Reviews from Amazon

So when I first got this, a series of unfortunate events transpired which led me to write a bad review. The unit I was sent must've been the dud of the bunch, my phone wasn't letting the app open and the monthly fee was higher than what I thought it would be. However, customer service was extremely helpful in making sure they sent a new device at no charge, they helped me set up the app and restarted my subscription to begin when I received the new device. Their customer service went above and beyond to make sure I was happy with their product. I would definitely recommend this device to others, as I believe I just happened to be the one who got the lemon, but it was handled promptly and professionally, and everything was made right. Pet owners should have no problems attaching this to their pet's harness and it's small enough it won't get in the way. And the app is great! Five stars, thank you!