Bests & Worsts Reviews from Amazon

IF THE WHITE ELASTIC BELT STOPS MOVING: I've had this only 2 & 1/2 months and all of a sudden the white elastic belt stopped moving. Motor sounded normal. I read a lot of reviews here, many people praising Moody's customer service. So I went onto Moody's website and in very clear, easy to understand instructions, was able to troubleshoot my problem. The white belt moves around a little orange roller at the bottom. It's so easy to pull out the bottom orange roller. There is a tiny pin on each side of the orange roller. (like little corn cob holders). My cat's hair was wound very tightly around each pin keeping the orange roller from spinning. You'll be amazed how much hair unravels from each little pin. That's all it took. I also wanted to say something about my cat's playtime. If you have ever watched "My Cat from Hell" the cat expert explains that cats have a natural cycle of hunt, eat & sleep. This toy satisfies that hunt instinct - she will peep around the door, or try to catch it underneath the door then full-on attack mode. First thing in the morning I see her sitting next to it, she wants to play before I feed her. The rest of the day she'll swat the door to let me know she wants to play with it. She loves it so much that after she's done playing, she lays under it upside down just letting the string hit her - it's a wonderful product.