Bests & Worsts Reviews from Amazon

Given what I've seen for reviews, I felt it would be good to write something more detailed to give people a better idea of how this product works along with usage tips. This is going to be a bit lengthy but want to be sure I get more information out there. I feel this may be why there is such variance in reviews, i.e. some think it's amazing and some think it's awful. There are points that people DO NOT mention or clarify in their reviews that are very relevant to product experience, which I will denote: 1. Body type: massage machines may or may not work for you depending on your build. I'm 5'6" and rather fluffy. If you are on the extremes of slim or large frame, this may not work well for you, because of where the massage balls are as they may have a hard time hitting spots you need. For my build, it works decently. 2. Durability: will see if I have to eat my words, but when people complained "this broke so fast" they did not mention how many times and for what duration they were using the product. The manual specifically says 20 minute sessions (it will auto power down) and that you should rest 30 minutes between uses. Not just your body, but the machine probably needs time to cool down and rest too. This is a mechanical product, so if people are doing back-to-back marathon sessions without regard for this, you're probably going to break your product prematurely. 3. Experience/Ease of Use: I have had a number of professional massages actually. I did not go into this expecting the machine is going to be as good as a professional......maybe those multi-thousand dollar chairs do, but this is not that. The balls are in a fixed position and do have limited motion, as they only rotate clockwise/counterclockwise; they do not go up/down in a vertical plane. Therefore, in order to get the best out of it, you are not really going to be able to just lie there and not do anything, which was a complaint I noted. You're going to have to get a little interactive with the product. It doesn't advertise it, but glutes are doable too lying down (good to help with low back issues). I've been trying, but it does foot poorly: I'll try to plant my feet, but the balls just keep moving them. I can't keep them stable while getting the balls to massage where I need (size 8 women's foot). Neck does seem to be a little tricky, you have to get the right height and then bend/rotate neck, but it's doable. 4. Heat: my unit seems to heat up nicely; it get to a kind of comforting toastiness. It is not going to be a dragon breathing fire down your back, but it gets more than warm enough to penetrate the muscles and help prepare them for massage. UPDATE 12/2/21: I use the unit 1-3x/week and it's still working just fine. I actually now tend to use the product lying down to unkink my back before bed; as I stated, you're still going to have to move the product around but works fine sitting or lying down. Still gets decently warm enough; given the value/price, could probably upgrade this to a 4.5 star