Bests & Worsts Reviews from Amazon

I ordered this item for our shop at work. We received it yesterday and I put it together (sans instructions... they were not in the box). It was not difficult. Oddly enough, I couldn't get the stand to go from the open position to the closed position. I looked through the reviews and saw that many people were having this problem as well (that's when I found the instructions in a pdf on this page). I noticed that some people posted ugly comments about "user error" and things of that nature. I found, however, that the "locking" mechanism wasn't actually working quite right. When you're looking at the rails under the stand, you will find a black plastic piece that looks like a "Y". Pop it off!! (Don't worry... it goes right back on). check and make sure the tension is tight enough on your cable. If there is too much slack, this can cause it to not undo the latch. I had to "loosen" (lefty loosy... I turned them both counterclockwise) the nuts on either side of the yellow piece of metal that the cable runs through Also, on either side there is a lever that is operated by springs. One of my springs was not moving (WD-40 was my answer for that one). I tried to post a video but had no luck. I will keep trying... I hope this helps!