Bests & Worsts Reviews from Amazon

Bought this as a Christmas gift, and we couldn't be happier with it. Really makes a big difference in not only how quickly you fall asleep, but also how well you sleep. We're both sleeping better and longer then we have for the last 15 years. The BedJet actually does what it says it will, better than expected, and is really pretty easy to install taking less than 1/2 hour from box opening to putting the blankets back over the BedJet Air Comforter that we had also purchased. Now....about the customer service from BedJet. Somehow, we lost the remote when we were setting up our BedJet. Yeah, that's right, hadn't had it for 2 hours and the remote went to wherever it is that they, the odd sock, 1/2 a pair of gloves older than three weeks, and that last little screw that you just dropped on the floor go to when they vanish. We received the remote, synced it to the unit, and then it was gone. So I sheepishly emailed customer service, explaining that I had lost the remote and would like to purchase a replacement, but didn't see remotes listed singly for purchase on their website. The better half suggested I also ask them if we really needed the remote or could we just download the app and use it instead? Within a couple hours I received a reply saying 'yes, we could just use the app and in fact, the free app has more detailed functions than the supplied remote, but since I had paid BedJet for a remote BedJet would like to send me one free of charge'. Wait, what?! What company volunteers to send you a moderately expensive piece of electronics after you've confessed to callously mislaying said equipment? BedJet, evidently! I responded to BedJet's (rather astounding) customer service department, thanking them for the offer and telling them I felt it was un-necessary as the app was truly very convenient. I then asked if I could purchase an extra couple of the extending links for the mattress mount? Again, responding in a ridiculously short time the BedJet folks offered to send me as many extending links as I needed FREE OF CHARGE! So...long story short- we received a product that actually works better than advertised, and then we were surprised with a level of customer service that I really didn't think existed out there any more. If Amazon offered a 10 star rating system, I would give BedJet 5 stars for their product and another 5 stars for their prodigious customer service! And then maybe a couple more stars for revitalizing my faith in the free market system!