Bests & Worsts Reviews from Amazon

according to people

3,108
people found this helpful, as of 2023
ranked #1,127 most helpful out of 571,544,897 reviews
★★★★☆
Didn't make Instant Ink Membership Clear
The printer works fine, but I sure went through a workout to get it connected to my Wi-Fi. Note that I am a former computer trainer and I definitely can read and follow directions. What I finally found out, after so much frustration, is that HP has designed the setup process to make you sign up for the instant ink. I went through the setup about 10 times and every time I tried to decline the instant ink, my home Wi-Fi was disconnected. I don't print much, so I finally signed up for the 1-15 pages a month, which was free. After I put my credit card info in, I received a message that they were sending me new cartridges in about 10 days. I didn't need new cartridges that quickly, so I called the instant ink number and the rep said that I would NOT have to pay for the cartridges. He said they needed to get the new cartridges to me so they could detect when my printer was low on ink. So, there must be some electronic device in the new cartridges. If they had made this more clear on the website, I would have signed up initially. I thought the 1-15 pages free meant the membership was free. I am still a little bit skeptical about getting free ink for life if you only print 1-15 pages a month. I will come back and edit this if a "but" come up.
April 2018 · Office Products · verified purchase
worser bester