Bests & Worsts Reviews from Amazon

I previously had revewied this product. It had arrived late and a bit defective but it worked great. Low and behold, and much to my suprise, the company had read my review and within days, sent a replacement with their apologies. This one was perfect and I use it all day long. Keeps my coffee hot, hot, hot. I am bowled over by a company who cares so much that they read their own customers' reviews and act upon any negatives. They get a TEN in my book. Great cup warmer. I recommend highly!