Bests & Worsts Reviews from Amazon

I was really excited to receive these after seeing all of the great reviews. As expected, the build quality was excellent especially for the price. They are super comfortable, I can wear them all day. The sound quality was not as good as the reviews have been saying. They sound is muffled unless playing at max volume. When the ANC is turned on the sound clears up and is much better. This is the opposite of what I expected after reading reviews. It is at the point now where I have to always turn the ANC on in order to use them but that drains the battery much faster. I don't know if I received a defective pair or if my expectations were wrong. UPDATE: I was contacted by customer service and they were extremely helpful in resolving the problem. They had me return my headphones and promptly sent me a new pair. I am very satisfied with the replacement and I really appreciate the handling of the situation by their customer service department. The sound quality is better than my original pair. I own 7 sets of headphones and these are by far my favorite.