Bests & Worsts Reviews from Amazon

I loved this blanket and had no problems with it initially. When I unpacked it this year and put it on the bed I noticed that the socket for the plug on the left side had come out of the blanket. When I picked it up to examine it about a foot of the wiring also came out of the blanket. Since it came with a five year warranty, Soft Heat® Luxury Micro-Fleece Electric Heated Warming Blanket King Size-SlateI will call the manufacturer on Monday to see if it can be replaced. I am not encouraged by those who say they call and no one ever calls them back. We'll see. . . FOLLOW UP Saw that others had written that they contacted the distributor by phone, left a message and their calls were never returned. I decided to email instead. Emailed on a Friday night, included all pertinent info. Received email from Tracey Helms on Monday morning asking if I would cut out and mail label from blanket to her at which point she would ship replacement. (No paying to return defective blanket.) I did as she asked and received my new blanket in ten days. Can't ask for better customer service than that. NOVEMBER 2014 Originally ordered this blanket in 2011. Was replaced once for connection issues. This year when I put it on the bed and pulled it up, the wires came out of the connector on one side. I called Tracy and left her a message and emailed her. She called me back the next day and I received my new blanket within seven business days. Obviously a continuing problem with wiring and connectors but as long as they are willing to replace non-functioning blanket with new one I am happy. As for the blanket performance. . .I love it.