Bests & Worsts Reviews from Amazon

Just got the frame and was really excited. Became very disappointed quickly when it would not stay online, frame kept freezing,remote control froze, etc. The only way to fix the freezing was to unplug and re boot.Did this about 10 times until I finally just gave up. The company website contains no phone numbers however the email address i sent my complaint to responded almost in real time and advised me that the only fix was for them to send me a new unit. They are sending me a new one that should be here in 4-5 days along with a return lable/postage for the return. Hopefully, i can change my 1 star rating to 4 stars soon. Will update as soon as issue is resolved UPDATE **************************************************************************************************** just got the frame from DHL, opened it up , plugged it in and poof..it just works! I have to say a word about the customer service from Arnaud, this guy literally sent me dozens of emails keeping me informed with the progress and with instructions to hook up the new frame. Once I got it going, he helped me every step of the way . Its working great, pics look great ....perfect:) This sort of service is why I can feel very honest about changing the review to 5 stars. The first frame might have been defective, but the customer service for the replacement more than made up for it. this was WORLD CLASS SERVICE..BEST IN MY LIFETIME thnaks again Arnaud, for going MILES above the call of duty.