333
people found this helpful, as of 2023
ranked #71,779 most helpful
out of 571,544,897 reviews
★★★★★
Turmaquik's Customer Service A Game Is Even Stronger Than Their Golden Milk!
I have had this product in Saved For Later purgatory for the better part of this year. When I was finally able to afford to try it, the $2 off coupon wasn't available. When I reached out to these awesome guys to see if they can reinstate it, they promptly and happily obliged, after a friendly email exchange.
When I received the product, I was excited to try it immediately, which I did after dinner that night, with my usual brand of coconut milk as the base. I wound up with some pretty strong stomach upset that lingered until the following afternoon. I was crushed, as I wanted so badly to like this product. I wasn't going to reach back out to Turmaquik, I figured I'd just wait a bit until I was brave enough to try again. However, they reached out to me to see how I liked it. I informed them as to my experience, not asking for anything and promising to try again when I feel comfortable doing so. They PROMPTLY refunded my entire purchase without asking for a return! I was blown away and deeply touched by this.
Well, it turns out my stomach upset was either an initial reaction, or a total fluke. A couple days post-refund, I tried again with my same coconut milk. No adverse reactions whatsoever. I have been using this product for almost a week, and I am very much enjoying it! There is a pleasant, gentle, almost nutty flavor that is greatly enhanced by the addition of honey.
Of course, I feel totally bad now...I wound up with a free product for no legitimate reason at all. 😔 But the Turmaquik's loss will be recouped by future sales, as I know I won't want to be without this product in the future. I am floored by the humility and intense drive toward ultimate customer satisfaction. I am a happy, and will be a loyal (future) customer! 😁
I suppose I should disclose that I received a free product prior to the composition of this review...😉 Thanks so much, Turmaquik! Never stop being awesome!!! 😎🤗
December 2018 · Grocery and Gourmet Food · verified purchase