285
people found this helpful, as of 2023
ranked #92,709 most helpful
out of 571,544,897 reviews
★★★★☆
Buyer Beware! Don't activate immediately or you'll lose your remaining days!!!
Buyer Beware! Do not activate until your current subscription is almost done or you will lose any remaining days. When you click on the "Renew" button on your Norton Security front page, you will be get the Subscription screen that says, "To renew your existing subscription, click Renew My Subscription. Any days remaining on your existing subscription will be added to the new subscription period.", and you'll have a 2 choice: "I have a key or code to enter" or "Renew My Subscription". If you click on "Renew My Subscription", you will be taken to Norton's homepage where you can buy the subscription at their standard rate. If you click on "I have a key or code to enter", you will be prompted for that code.
HOWEVER - the statement above that Norton puts on their Subscription screen that "Any days remaining on your existing subscription will be added to the new subscription period." is only true IF YOU PURCHASE THE SUBSCRIPTION FROM NORTON. If you purchase a new subscription by any other means, you will lose any remaining days. I scoured through the top-listed feedbacks looking for any indication or notification of any such caveats and found none. So, I found out the hard way and lost 17 days on my existing subscription.
So, please like my review if you found it helpful so that it will rise to the top of the list so that people won't miss this important message. This is the reason for only a 3-star rating. Otherwise, as a security software program, I'd give it 4.5 stars.
*UPDATED 1/25/16* I contacted Norton Support as suggested by Harini from Customer Support. The customer service rep immediately added my days onto my subscription, so that's the good news and why I changed my rating from 3-star to 4-star. He said that the product I had purchased last year was for 5 computers and the product I purchased this year was for 1 computer so in Norton's mind, these are 2 separate products, hence why the system didn't add the days. I cannot find the box (I still have it, just misplaced it) to verify this so I have to accept his answer. However, even though he updated our account, which I verified at mynortonaccount.com, it hasn't yet updated my Norton Security screen on my computer. Oh well, next year, I will just wait until the day before my subscription ends to apply the code, then I won't have to go through this hassle.
January 2016 · Unknown · verified purchase