Bests & Worsts Reviews from Amazon

I bought this because Comcast increased their monthly rental fee from $11 to $13 as of 1/1/2019. I always had a gateway unit (modem & router in one unit). I know most techies said to buy a separate modem & router. However, I never had a problem with the gateway unit and I didn’t want to have 2 pieces of equipment in the house(my personal choice). We also don’t do any gaming or things like that. I also have the triple play package with Comcast (internet, cable & phone). I could care less about the landline but it’s cheaper to have the triple play. SET UP - it says it’s an easy set up and takes about 15 minutes. That’s true HOWEVER there is NO way getting around not calling Comcast!!! You can’t just switch the cables and phone line and click a few buttons. You HAVE to call Comcast so they can register the unit and connect everything on their end BOTH internet and phone line. You can NOT do that without calling them no matter what these reviews say. I called early in the morning 7:30am because I didn’t want to be on hold forever like you usually are when calling Comcast. I was fortunate and got two women (one for internet and one for phone) who knew what they were doing and made the process super easy. I was dreading having to call Comcast!! When you call, press the prompt for internet service first. Get that set up. HOWEVER, after that’s done check your landline. You won’t have a dial tone. Tell the Comcast agent you don’t have a dial tone because the internet person does not know this and figures they are done. They need to connect you to another agent who handles the phone connection. CHANGING WiFi name - After you have everything connected and are done with Comcast, it’s super easy to change the names of your networks if you want to do that. I am no techie but I didn’t want the network names to be what comes with the Motorola unit. I was apprehensive at first thinking it would be a process and another hour of my time. On page 6 of the Motorola instruction booklet you will find the instructions. It took all of 2 minutes to change the network names. HOWEVER, when you do this, you will have to log back in to your internet on all your devices AGAIN and provide the password. No big deal but just be aware that changing the network name kicks you off and you need to sign back in Overall, I am really pleased with the unit and getting it connected. I just want people to know YOU HAVE TO CALL COMCAST TO COMPLETE THIS PROCESS, REGISTER THE DEVICE AND GET CONNECTED(internet and phone). Good luck.