Bests & Worsts Reviews from Amazon

My first experience did not go well with this Bot, but after a call to customer service (great telephone customer service, by the way), I made a couple of modifications that have helped. At first the Bot (we call her 'Rosie' after the maid robot on the cartoon The Jetsons) would not climb onto two of the rugs on our tile floor. At first I thought maybe they were too plush/tall and it couldn't climb them. Then it just wouldn't go at all, just undocked itself on my command, was sluggish, circled around a bit and redocked itself. That's when I called customer service. The Rep asked if there was BLACK coloring on any of the rugs, which there was on the two rugs it was avoiding. Well, the CLIFF SENSORS read BLACK as a CLIFF!! Go figure. He suggested taping over the 3 cliff sensors on the bottom, taking care not to put tape directly ON the sensor. Well, that has worked like a charm! I just have to remember to close the basement door since the cliff sensors have been disabled. As well as the docking issue, he said it was probably weak on charge and may not have docked properly to charge (verified: after a good charge it works great). I've been using Rosie for 3 weeks now since the customer service call and adjustments, and it's working GREAT. Last night it ran for 2 hours straight and did a nice job. We have 2 Border Collie dogs that shed a fair amount, and no dog hair found. Gotta love that. I'll update this review if things change, but right now I'm happy. REVIEW UPDATE: I almost returned this and bought a ROOMBA. The Roomba arrived, was very hard to program, and it has the same cliff sensor issue as the iLife, so it wouldn't go onto my black edged carpets, which meant taping over the sensors. After one cleaning, dog hair wrapped all around the brushes and took almost a half hour to clean out. That being said, I sent the Roomba back (really hated it) and kept the iLife. That being said, the iLife is superior when it comes to price and day to day maintenance. Aftermarket filters are readily available (cheap) and I'm considering buying a 2nd and maybe even a 3rd one (since we have a split level house). Really loving this little bug!