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I have actually purchased three of these in the last couple of months. The remotes work well. When all the devices that are supposed to turn on with a single button fail to turn on, you can press the "help" button, and will then be prompted through questions like, "Did that solve the problem?" and "Is the Sony television on?", etc. until all the correct components are on. That works quite well. My only complaint about this remote concerns the software. If you have more than one of these, as I do, there should be a way to uniquely name them in the software. There isn't. The only way to tell them apart from each other is by the number of devices they control. There is simply no reason for this limitation. Improving the software so that individual remotes can be named would be a quick and easy change. If and when Logitech does this, I will update my review to a 5-star review. I hope you found this review helpful. On the other hand, if you did not find this review helpful, I’d be interested in hearing why, so that I can attempt to edit it and make it more helpful to both you and others. If you leave a comment on the review, suggesting how it would be more helpful, I promise to respond to your comment, and to attempt to incorporate your suggestion in my review, if it is at all possible for me to do so. My goal is to write reviews that help people, as I have been helped by the reviews others have written. Thanks!