Bests & Worsts Reviews from Amazon

This is a very good small office shredder for changing things into micro-cut confetti, including credit cards. I think those who posted on the website and were unhappy about the thickness it would handle, or it giving out in heavy continuous use, may not be using it within it's design parameters, and while the advertising says it will shred something 12 sheets thick, that obviously depends on the thickness of those sheets. I've shredded 12 sheets thick of normal 20lb. copy paper without an issue . Further, I've used shredders in a small home office for many years and this works just fine compared with all the others (Fellowes). There is one issue I've had with it concerning the difficulty of removing the confetti container. As received, it took a gorilla to pull it out of the machine. A number of others have had a similar problem I see. I don't know whether it's a design flaw or I unfortunately received one that had a manufacturing problem in that respect. If they are all like that, and you do not have gorilla strength fingers (mine barely made it with multiple yanks on the container), or have fingernails you'd like to protect, you'll definitely have an issue. I liked the machine enough that I didn't want to go through the hassle of sending it back (I've had it almost 6 months now and use it every day). At a point, I decided to see if the difficulty was remediable by a little home surgery with a dremel tool. I filed a little off one of the top corners of the container basket that seemed to be binding, and also filed down about half the height of the two little plastic center hooks on the basket that catch onto the machine when you slide the basket in. The latter did the trick. Now it has enough hold to keep the basket in, but you can also get the basket out in a normal way. Obviously poor quality control in the manufacturing process. One star off for this. Many more off if you don't want to be your own repairman. By the way, as others have pointed out, you can make your own lubricant sheets by spraying some cooking Canola oil on a piece of copy paper and running it all the way through. Then flip the machine into reverse for a few seconds. Works like a charm. Hope this helps.