Bests & Worsts Reviews from Amazon

I purchased this product on November 22,2011. I received it on Nov 28,2011. The product worked as advertised until just a couple of weeks ago which would be around April 14,2012. The boom that flips open to power on the headset broke. I have never dropped it or misused the device, I only flipped the boom open and the plastic covering the flange snapped off. The boom is now loose. I contacted motorola to try and get a resolution to my issue. They refuse to repair or replace the device because they said that it is physical damage and not the operation of the device itself. Granted I did not do anything but open the boom to talk. This is amazing! I have only had this headset 4 months! Buyer beware when purchasing this product.Isn't opening the boom part of operating the product?